Refund policy

RETURNS & REFUNDS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Except where your products are faulty or damaged, You will have to bear the direct cost of returning any products to us.

Please ensure your item is returned to us in its original packaging, unused, unassembled and in a resaleable condition.

Any fittings (bolts, knobs, etc) must also be returned.

We are unable to accept responsibility for items lost or damaged in transit back to us.

All 'Change of Mind' returns is subject to a collection fee which will be deducted from your refund.

Parcel Delivery = £32.40 (£27.00 + VAT)

One Man Delivery = £61.20 (£51.00 + VAT)

Two Man Delivery = £145.20 (£121 + VAT)

All damage/faulty returns must be submitted with complete evidence and information within 2 working days of your delivery. 

In the event of the customer changing their mind, items must be returned in perfect condition. If the original packaging has been disposed of, the customer will be responsible to repackage the item adequately in order for this to be returned. Photos will be requested to ensure this request has been completed. We ask that cardboard is used to cover all corners and that the whole item is wrapped and secured using bubble wrap. Failure to do so may result in an increased return charge of £110 to cover an additional collection service.

To start a return, you can contact us at returns@interdesignboutique.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once received the items will be inspected and a refund issued within 14 days.

DAMAGES AND ISSUES

Please check your packaging fully on receipt. If there is any damage to the packaging then please indicate this when signing for delivery whilst the drivers are present.

Notify us no later than 2 working days from the date of received delivery by email at returns@interdesignboutique.com.

All items and parts of items must be checked for any damage prior to assembly.

A clear picture of the defect must be included with your submission together with a brief explanation of the issue to enable our returns team to make a decision against your claim.

We aim to process the request and revert within 2-5 business days.

If we accept your claim, we will arrange a collection of the goods on an agreed date and once we have analyzed that the goods are either damaged or defected, we will offer one of the below options according to your own claim:

(a) Issue a discount
(b) Provide you with a full or partial refund
(c) Replace the Goods
(d) Repair the Goods

 

EXCEPTIONS & NON-RETURNABLE ITEMS

We are unable to accept returns on assembled furniture, sale items or gift cards.

We do not accept cancellations, refunds or replacements of bespoke products if the product is already under production or on its way.

We only accept a replacement or a refund in the rare event of the item arriving damaged. Followed by sufficient evidence of the damage we will then arrange a collection and a replacement/refund.